Warranty

Warranty

 

At Shops Fitting Depot, we are committed to supplying quality products that meet high standards of performance and reliability. This Warranty Policy explains the coverage provided for products purchased from our store.

 

Warranty Coverage

 

Our products are covered by the manufacturer’s warranty where applicable. Warranty periods may vary depending on the product type and manufacturer.

 

The applicable warranty period begins from the date of purchase.

 

What the Warranty Covers

 

This warranty generally covers defects in materials or workmanship that occur under normal use during the applicable warranty period.

 

If a product is found to be faulty due to a manufacturing defect, we will work with the manufacturer to repair, replace, or provide another appropriate remedy.

 

What Is Not Covered

 

This warranty does not cover damage or faults resulting from:

• Normal wear and tear.

• Incorrect installation or assembly.

• Improper use, misuse, abuse, or neglect.

• Accidental damage.

• Unauthorised repairs, modifications, or alterations.

• Failure to follow the product’s installation, operating, or maintenance instructions.

• Damage caused by external factors such as power surges, water damage, fire, or natural disasters.

 

Making a Warranty Claim

 

If you believe your product is covered under warranty, please contact our customer support team before returning the item.

 

When submitting a warranty claim, please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Photographs or videos showing the fault, where applicable.

• Any additional information requested to help assess the claim.

 

Warranty Assessment

 

Once your claim has been received, we will review the information provided and, where necessary, inspect the product or consult the manufacturer.

 

If the warranty claim is approved, the product may be:

• Repaired.

• Replaced with the same or an equivalent product.

• Refunded where repair or replacement is not reasonably available.

The appropriate remedy will depend on the nature of the fault and the manufacturer’s warranty terms.

 

Warranty Shipping

 

If a warranty claim is approved, we will advise you of the return process.

 

Depending on the circumstances, return shipping costs may be covered where the product is confirmed to have a manufacturing defect. If the product is found not to be covered by warranty, return shipping and inspection costs may apply.

 

Consumer Rights

 

This warranty is provided in addition to your rights under Australian Consumer Law.

 

Nothing in this Warranty Policy excludes, restricts, or limits any rights or remedies you may have under applicable consumer protection laws.

 

Contact Us

 

If you have any questions about product warranties or need assistance with a warranty claim, please contact our customer support team through our Contact Us page. We are happy to assist you throughout the warranty process.